Privacy Policy

Effective date: 2025

We value your privacy. This Privacy Policy explains how Gentle Park Studio (“we”, “us”, “our”) collects, uses, and protects information about visitors and customers who use our website located at https://gentleparkstudio.sbs (the “Site”). It also explains your choices and rights.

1) Data Controller and Contact

Gentle Park Studio
Flat 62 Ross Flats Kenchester EH37 5TF, UK
Telephone: +444761194336
Email: [email protected]

2) Information we collect

2.1 Information you provide to us

• Contact details (name, email, phone) when you write to us or submit our contact form.
• Order details if we offer paid products or services (e.g., billing email, transaction metadata from our payment provider). Payment card data is processed by the provider and not stored by us.
• Communications and feedback such as support messages or survey responses.

2.2 Information collected automatically

• Device and usage data like IP address, browser type, operating system, referring/exit pages, timestamps, and page views.
• Cookies and similar technologies that support essential Site features and, if you consent, analytics. See “Cookies” below.

2.3 Analytics and advertising technology

If you opt in to analytics cookies, we use:

• Google Analytics (GA4) to understand how the Site is used.
• Facebook Pixel to measure audience engagement and campaign effectiveness.

These tools may set cookies and collect identifiers, device information, and event data. We load them only after you give consent via our cookie banner/preferences.

3) Legal bases and purposes

We process personal data under the following legal bases:

• Performance of a contract: to provide products/services you request and customer support.
• Legitimate interests: to secure and improve the Site, prevent fraud/abuse, and respond to inquiries (balanced against your rights).
• Consent: for analytics and marketing pixels (you can withdraw consent at any time using the cookie controls on this Site).
• Legal obligations: to comply with applicable laws and tax/accounting requirements.

4) Cookies

Cookies are small files stored on your device. We use:

• Essential cookies: required for core functionality and security. These are always on.
• Analytics cookies (optional): Google Analytics and Facebook Pixel for measuring usage and performance, loaded only with your consent.

Manage your preferences anytime using the “Customize” button on our cookie banner or via the “Cookie preferences” modal on this page.

5) How we use information

• Provide, operate, and maintain the Site and any purchased services.
• Communicate with you, including responses to requests and service notices.
• Improve content, usability, and performance of the Site.
• Ensure security, detect/prevent fraud, and enforce our Terms of Use.
• Comply with legal obligations and resolve disputes.

6) Sharing and disclosure

We may share data with:

• Service providers acting on our behalf (e.g., hosting, analytics where consented, email service). They are bound by contractual confidentiality and data protection obligations.
• Authorities or third parties when required by law, to protect rights and safety, or to enforce our terms.
• Business transfers in connection with a merger, acquisition, or asset sale (we will notify you where required).

We do not sell your personal data.

7) International transfers

Your information may be processed in countries outside your own. Where applicable, we implement appropriate safeguards (such as standard contractual clauses) to protect your data.

8) Data retention

We keep personal data only as long as necessary for the purposes described above, including to comply with legal, accounting, or reporting requirements. Retention periods vary depending on the category of data and context of processing.

9) Security

We use technical and organizational measures designed to protect personal data (e.g., access controls, encryption in transit, limited retention). However, no method of transmission or storage is completely secure.

10) Your rights

Depending on your location, you may have the right to:

• Access your personal data and receive a copy.
• Request correction or deletion of your data.
• Object to or restrict processing in certain circumstances.
• Withdraw consent where processing is based on consent.
• Data portability for information you provided to us.
• Lodge a complaint with a supervisory authority.

To exercise your rights, contact us at [email protected]. We may request verification information to protect your account and data.

11) Managing cookies and preferences

To review or change your cookie choices, click “Customize” in our cookie banner or open “Cookie preferences” and save your selection. Your consent status is stored locally in your browser.

12) Children’s privacy

Our Site is not intended for children under 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact us to request deletion.

13) Third-party links

We may link to third-party websites or services. Their privacy practices are governed by their own policies. We are not responsible for their content or practices.

14) Changes to this policy

We may update this Privacy Policy from time to time. The “Effective date” above shows the latest revision. Material changes will be posted on this page and, where appropriate, communicated to you.

15) Contact

If you have questions about this Privacy Policy or our data practices, contact:
Email: [email protected] • Phone: +444761194336
Address: Flat 62 Ross Flats Kenchester EH37 5TF, UK