Refund Policy

Effective date: 2025

1) Overview

We want you to be confident in your purchase. This Refund Policy explains the conditions, timelines, and procedures for requesting refunds for purchases made through our Site or related checkout pages.

2) Digital products (templates, presets, downloads)

• Instant access: Digital items are typically delivered immediately after purchase via download link or email.
• Refund eligibility: Within 14 days of purchase if the digital file has not been downloaded or accessed, or if there is a verified technical issue that we cannot resolve within a reasonable time after you contact support.
• Exclusions: Once a download has started or access has been provided and used, refunds are generally not available due to the nature of digital goods, unless required by applicable law.
• Troubleshooting first: If you encounter a technical problem, please contact us. We will help resolve issues (e.g., file corruption, compatibility) and, if unresolved, we will process a refund where eligible.
• License terms: Refunds do not grant a continued license. If a refund is issued, you must delete all copies and stop using the product.

3) Physical products (if offered)

• Return window: 30 days from delivery date.
• Condition: Items must be unused and in original packaging with all tags/accessories. Used or damaged items may be declined or subject to partial refunds at our discretion.
• Return method: By mail to the address provided by support. Include your order number and contact details.
• Shipping fees: Original shipping is non-refundable unless the return is due to our error or a defective item. Return shipping is at your expense unless otherwise agreed.
• Inspection: Refunds for returned items are processed after we receive and inspect the product.

4) How to request a refund

1. Prepare details: Order number, purchase email, and a brief reason. For technical issues, include screenshots or error messages.
2. Contact us: Email [email protected] or use the form on Contact.
3. Our response: We usually reply within 24–48 hours with next steps. For physical items, we will provide return instructions.
4. Processing time: If approved, refunds are issued to the original payment method within 5–10 business days (your bank or payment provider may take longer to post the credit).

5) Late or missing refunds

• Check your bank or card statement again.
• Contact your card company or bank; posting times vary.
• If you still have not received your refund after 10 business days, contact us.

6) Exchanges and replacements

For defective or damaged physical items (if offered), we can replace the same item subject to availability. For digital products with technical issues, we will provide a corrected file or alternative download where possible.

7) Chargebacks

Please reach out to us first to resolve any issues. Unfounded chargebacks may result in license revocation and restriction of future purchases.

8) Regional consumer rights

Where applicable consumer laws provide additional rights (e.g., statutory cooling-off periods), we will honor those rights. Note that many jurisdictions exclude cooling-off rights once digital content delivery has begun with your express consent.

9) Contact

Email: [email protected] • Phone: +444761194336
Address: Flat 62 Ross Flats Kenchester EH37 5TF, UK